What We Hold After a bKash Deposit
Everything we hold starts with something you gave us. When you open an account we take your mobile number, your name, your date of birth for eligibility checks, and the wallet number you plan to pay from. When you deposit through bKash, Nagad, Rocket, Upay or
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a bank transfer, the rail returns a transaction reference and we store it beside that deposit so your balance and your statement always match. Device data arrives on its own: handset model, the browser you used, the network address and the time of each login. We
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keep those because that is how we tell a returning session on a new phone from someone else trying your password. Cookies do a smaller job — they hold your sign-in, remember your language, and show us which parts of the lobby crawl on mobile data.
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We do not sell your details and we do not pass them to advertisers. They go to a payment provider only when a transaction needs to clear, and to an authority only where a lawful request is made. How long each record stays depends on local
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law and eligible regions; where Bangladesh rules set a retention period for transaction records, we hold them for that span and then remove them. Anything with no financial link is deleted when your account closes. Your rights run alongside that: ask what we hold, ask for
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a correction, or ask us to close the account and wipe what we are allowed to wipe.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.